Our Privacy Policy

This document sets out the information gathering and dissemination policy for all Online Services provided by Verity Agency Services Pty Ltd (Verity) trading as trading as Visa Gateway and Visa Gateway Australia. This Privacy Policy should be read in conjunction with the Terms of Use for Online Services which provides key definitions.

Data Security

We take your privacy seriously and as Registered Migration Agents have an obligation under the Code of Conduct to manage your information securely. We have implemented technologies to guard against unauthorised access to and alteration of the information we collect online. These technologies include firewalls, system backups, password access and where appropriate, data encryption. We manage the storage of both electronic and hard copy information in line with our internal Digital and Physical Data Management Procedures.

Information collection and usage

Two types of information may be gathered by Verity when you access our Online Services:

  • Anonymous information gathered by our equipment automatically
  • Personal information offered interactively by you

Anonymous Information

This information is collected automatically by many systems on the Internet and comprises:

  • the type of browser being used
  • the date and time of the access
  • the domain name where the access originates
  • the referring site
  • the IP address of the machine accessing our web site
  • the pages, files or services accessed on our web server

Note: We do not automatically collect email addresses for people accessing our web sites. We use anonymous information to assist us with improving services, for security management and may aggregate and share this information, however no personal information is ever communicated to Third Parties as a part of this process.

Personal Information

From time to time we may request and you may elect to provide, personal information through our Online Services, including your name, email and residential addresses, credit card number, telephone contact details, employment history, migration history and other personal details. We will not share the personal information you provide to us with any Third Party, or disclose this information to other organisations without your prior written permission unless required to do so by law.

If Verity sells all or part of its business, personal information may be part of the assets transferred to the purchaser. If you are a registered user of our Online Services we will use our best endeavours to notify of any such event and you may elect to have your personal information removed from our systems.

Credit Card Information

We use eWAY for secure credit card processing and do not retain any client credit card information on our systems. For information on eWAY's privacy policy and terms of use of please refer to https://eway.com.au.


When accessing our web site we may use an electronic token known as a cookie to identify your computer to our server during a session or between visits (the cookie persists and is recognised by the server the next time you access the site). Cookies do not allow us to identify you personally, however if you prefer not to accept cookies your browser can be configured so that this function is disabled. Please refer to documentation for your browser if you wish to disable cookies. Note that disabling cookies will limit some key features of our web site.

Local Storage

If it is supported and enabled for your browser, our web server may temporarily store information such as user preferences and images in your browsers local storage to enhance performance and usability. If you prefer not to allow local storage, your browser can be configured so that this function is disabled. Please refer to documentation for your browser if you wish to disable local storage. Note that disabling local storage will limit some key features of our web site.

Links to external sites

The Online Services may include links to external web sites and services which are beyond the control of Verity. In general (but not always) external sites and services accessed from our web site will open in a new browser window rather than within the Verity web site. Before disclosing your personal information on web sites linked from our Online Services we advise you to ensure you are familiar with the privacy policy and terms of use of the external web site.

How to Contact Us

Should you have questions regarding the Verity privacy policy, please contact us using the web form at https://www.visagateway.com.au/global-contacts or write to:

  • The Privacy Manager
  • Verity Agency Services Pty Ltd
  • PO Box 1808, Southport Qld, Australia 4215.

Go To Top